Omnichannel communication platforms, which are actually intended to create new value for companies, have important requirements to meet. The provision of multilingual, rules-compliant, barrier-free documents, which are automatically sent on all communication channels available today according to the recipient's wishes, is a key criterion.
This is opposed by the predominant method of document creation in many companies, which is still based on the 8.5x11 or A4 page format as the standard; extremely unfavorable conditions for dispatch via modern electronic channels.
Omnichannel-capable and Barrier-free
Why not create documents from the outset in such a way that they are omnichannel-capable and barrier-free per se and can be output in any language if desired?
The ultimate goal is to make the entire document processing process as convenient as possible for the company despite increasing complexity (personalization, multilingualism, omnichannel capability).
Find out more in the white paper "Turning Vision into Reality: Implementing Digital-First Omnichannel Customer Communication", which is available as a free download above.
What's the Big Deal?
Omnichannel capability
Omnichannel capability
1. Detaching from a given page format 2. Content for print, web and mobile from a single source 3. Centralization of shipping
Personalization and multilingualism
Personalization and multilingualism
Creation of internationalized documents with dynamic (variable) contents by storing rules of language and business logic
Accessibility
Accessibility
Increase customer loyalty while meeting regulatory requirements by creating publicly accessible content
Performance
Performance
Acceleration of the entire document lifecycle through the use of digital technologies - from document input through processing to outgoing mail
Watch the Video
Document Creation Made Easy DocBridge® Impress
Watch the video to see how easy it is to create documents optimized for omnichannel customer communications with DocBridge® Impress - documents for all channels thanks to HTML5-based technology. Learn more in the video
Our Software: Main Functions and Concept
Architecture and Components
Functionality
Users
Supported Formats
Architecture and Components
DocBridge® Impress
The architecture of DocBridge® Impress separates design and composition. The web-based editor (Impress Designer) and the actual composition engine (Impress Engine) can be used combined or separately. Thus, depending on the application scenario the components can be shared or a direct connection between the Impress Engine and existing applications can be realized via Web services.
DocBridge® Impress Designer
With this tool, the user (e.g. text administrator) designs the document (template) via an intuitive user interface and, if required, supplements it with information on the layout for the digital channels or the print output.
The user can define rules for the business logic and determine whether the document should be generally accessible (accessibility according to WCAG standard PDF/UA) and in which languages it should be available.
Also possible:
Insertion of a variety of supported barcodes and control characters (OCR, OMR, IT franking)
Preview of the document for all conceivable output channels
Conversion to desired target formats - any format supported by Compart is possible (HTML, PDF including specifics, ZUGFeRD, AFP, PCL, PostScript etc.)
Transfer to other DocBridge® products such as DocBridge® Pilot for further processing and dispatch via the corresponding channels (paper, web, smartphone, tablet, fax, archive)
DocBridge® Impress Engine
The Impress Engine merges the templates created in the Designer or already available elsewhere with the variable data ("raw data") from business applications and creates the finished documents using the defined rules and the provided resources (images, text modules, etc.).
These can be transferred to other DocBridge® products, such as DocBridge® Pilot, for further processing and distribution or dispatch on the desired channels. Of course, storage in archive systems or return to a business application is also possible.
Functionality
What are the Strengths of DocBridge® Impress?
Intuitive document creation in the web-based DocBridge® Impress Designer
Template creation in HTML5 standard
Extensible preview for different output channels and devices already during creation (different paper formats, browsers, smartphone and tablet types)
Easy integration of variable data from the file system or third-party applications e.g. via web services
Control of language and business logic via graphical user interface or directly in the HTML source code
Consideration of all necessary functions including barcodes and impositioning
Users
Clerk
uses the templates provided to create and send everyday customer communication efficiently and error-free.
Text Administrator
knows the business processes and defines text modules based on them and the basic rules for communication.
Document Designer
designs the templates interactively in Impress Designer or directly as HTML5 and makes them available to the text administrators from the specialist departments.
Supported Formats
Supported Formats
AFP
HTML
PostScript
SVG
Grid format
PDF
PCL 6
IPDS
PCL 5
(s. Compart Matrix)
A complete overview of supported input and output formats is provided in the Compart Matrix.
DocBridge® Impress: Documents for All Channels from a Single Source
Create documents for all output channels directly in your internet browser. With interactive preview, you can test the appearance of the document on all targeted media as you build it.
How do companies stay agile in their communication and document workflows to meet increasing customer expectations of speed and quality? This article discusses the growing role of APIs in modern omnichannel customer communication.
If you think barrier-free communication simply means equal rights for the disabled, you're not thinking big enough. In fact, it's about up-valuing content and documents to intelligent information media. Learn about a scalable, cross-platform and cloud-ready software for page and device-independent document design that is easy to use even by users without profound IT expertise.
