Why Digital First?
Omnichannel customer communication platforms, which are actually intended to create new value for companies, have important requirements to meet. The provision of multilingual, rules-compliant, accessible documents, which are automatically sent on all communication channels available today according to the recipient's wishes, is a key criterion.
This is opposed by the predominant method of document creation in many companies, which is still based on the 8.5x11 or A4 page format as the standard; extremely unfavorable conditions for dispatch via all modern digital channels.
Accessible and Omnichannel-capable
Why not create documents from the outset in such a way that they are omnichannel-capable and digital accessible per se and can be output in any language if desired?
The ultimate goal is to make the entire document processing process as convenient as possible for the company despite increasing complexity (personalization, multilingualism, omnichannel capability, speed).
Find out more in the White Paper "Digital Transformation: The Path to an Omnichannel Solution", which is available as a free download above.