How do companies stay agile in their communication and output management to meet increasing customer expectations of speed and quality? This article discusses the growing role of APIs in modern omnichannel customer communication.
Future-proofing Customer Communication Management Strategy
As society and technology continues to evolve, the way organizations and governments communicate with their customers and constituents is shifting. Flexible communications that can be consumed regardless of channel is paramount to success.
Digital Accessibility – Solutions for Universal Accessible Communication and Documents
Universal accessibility automatically means inclusion. Embedding structural information is known in the jargon as tagging. Creating multichannel-capable, and therefore responsive, documents also takes care of the universal accessibility issue, practically as an afterthought.
What does document processing look like in the future? Without a doubt, the most elegant method is to create an interface for the pure data, independent of page format, layout and channel. That is really the only way to efficiently prepare documents of all types and formats for digital and physical communication routes.
Document Processing Solution – Batch vs. Transactional
For the time being, batch processing in will remain an integral part of digital output management. With the rise and increased demand of digital communications, output processes and the systems that control them are becoming increasingly flexible.