Compart - Document- and Output-Management

customer communication

Industries

Compart North America Partners with Carahsoft, the Trusted Government IT Solutions Provider

Compart’s DocBridge® Solutions offer the technology to modernize the way Government Agencies deliver citizen service.

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Trends

US Federal Government Mandated to Improve its Customer Experience

How is it that in the gilded age of information & technology governments across the globe communicate haven’t changed the way they communicate? Consider the potential improvements if citizens had better, faster and more personalized information regarding Covid and the changing protocols surrounding it. Imagine how much more effective we could be as a society if communication was improved, and savings for taxpayers and governments if these channels were digital?

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Trends

Hybrid CCM Value Chain

DocBridge® software from Compart can easily augment or supplement current legacy systems, providing modern functionality without the expense and effort of replacing and remapping existing workflows.

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Development and Technology

FaaS in Customer Communication

Function as a Service (FaaS) is a relatively new cloud model that is an attractive option in communication and output management. Which processes are uniquely suitable for this service? We attempt to address this question as well as the general Pros & Cons.

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Use Cases

Modern Document Creation Software for Multichannel Communication

Higher performance, significantly lower maintenance costs, and the ability to issue every invoice "on demand" in four languages on all of today's digital and analog media. Read more about the project at Swisscom, Switzerland's largest telecommunications service provider.

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Trends

More Document Automation in CCM through API

How do companies stay agile in their communication and output management to meet increasing customer expectations of speed and quality? This article discusses the growing role of APIs in modern omnichannel customer communication.

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Development and Technology

Packaged Business Capabilities – API Services for Customer Communication

Granular microservices, or Packaged Business Capabilities that can quickly and seamlessly integrate into existing IT infrastructures, including cloud environments, are becoming increasingly prevalent in corporate and government customer communications. Technologies such as Docker and Kubernetes provide the necessary foundation for their deployment, management, and scaling.

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Development and Technology

Driving Efficiency in Customer Communications through API

API services offer companies a wide range of opportunities to automate their customer communication processes further and expand their businesses overall. There are a few basic rules to observe.

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Development and Technology

Future-proofing Customer Communication Management Strategy

As society and technology continues to evolve, the way organizations and governments communicate with their customers and constituents is shifting. Flexible communications that can be consumed regardless of channel is paramount to success.

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Trends

Document Analysis: Better Safe than Sorry

The analysis of documents and the associated auditing processes are not only an essential factor for production and data monitoring. It improves service and performance in customer communication and uncovers cost traps.

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Trends

Automated Customer Communication – Data: Eyes and Ears of the AI

The next stage of automation in customer communication is in full swing. AI supports extensive automation of all document-relevant processes. The basis for this is structured, consistent and centrally available data.

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Trends

Comparting 2020: DocBridge® CCM Cloud Solutions

In its product roadmap, Compart focuses on current trends such as automation, omni-channel output and cloud deployment strategies for customer communications, while continuing to drive technological improvements in traditional output management.

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Trends

Digital Accessibility – Solutions for Universal Accessible Communication and Documents

Universal accessibility automatically means inclusion. Embedding structural information is known in the jargon as tagging. Creating multichannel-capable, and therefore responsive, documents also takes care of the universal accessibility issue, practically as an afterthought.

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Development and Technology

Compart Launches CCM Evidencing Solution

DocBridge Auditrack is a scalable and powerful software solution that monitors and provides real-time feedback on the entire CCM production process.

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Use Cases

IRS Implements DocBridge® Solutions to Address Document Accessibility Compliance

The Internal Revenue Service (IRS), a division of the Department of the Treasury of the United States of America, has chosen DocBridge® software from Compart to more efficiently deliver taxpayer notices.

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Development and Technology

Digital Distribution of Documents: Service All Channels

Digital distribution of documents is replacing traditional postal output. Consequestly, documents must be made multi-channel capable, regardless of source or format, and ideally created at the same time. HTML5 and PDF are essential.

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