Magazine - Compart

Trends

Guided Interactive in Customer Communications

So-called Guided Interactive solutions support the organization by allowing an individual the ability to instantly create personalized correspondence via any leading business application and immediately route it through the Omni channel preference of the customer.

US Federal Government Mandated to Improve its Customer Experience

How is it that in the gilded age of information & technology governments across the globe communicate haven’t changed the way they communicate? Consider the potential improvements if citizens had better, faster and more personalized information regarding Covid and the changing protocols surrounding it. Imagine how much more effective we could be as a society if communication was improved, and savings for taxpayers and governments if these channels were digital?

Hybrid CCM Value Chain

DocBridge® software from Compart can easily augment or supplement current legacy systems, providing modern functionality without the expense and effort of replacing and remapping existing workflows.

More Document Automation in CCM through API

How do companies stay agile in their communication and output management to meet increasing customer expectations of speed and quality? This article discusses the growing role of APIs in modern omnichannel customer communication.

Section 508 Compliance

Making documents and communications accessible is not about compliance – it’s the right thing to do… and will increase your marketplace.

Document Analysis and Data Monitoring

The analysis of documents and the associated auditing processes are not only an essential factor for production and data monitoring. It improves service and performance in customer communication and uncovers cost traps.

Automated Customer Communication – Data: Eyes and Ears of the AI

The next stage of automation in customer communication is in full swing. AI supports extensive automation of all document-relevant processes. The basis for this is structured, consistent and centrally available data.

Use Cases

CCM Cloud Communications

To foster closer integration between customer communication management (CCM) and customer relationship management (CRM), a major European service company has developed an infrastructure accessible by both self-hosted specialist applications and the Salesforce native cloud environment for customer communications.

IRS Implements DocBridge® Solutions to Address Document Accessibility Compliance

The Internal Revenue Service (IRS), a division of the Department of the Treasury of the United States of America, has chosen DocBridge^® software from Compart to more efficiently deliver taxpayer notices.

WWF Switzerland Prints Documents from Salesforce Cloud

WWF Switzerland has used Compart to develop a document management architecture that allows multichannel documents to be created and sent from within Salesforce Cloud.

Modern Document Creation Software for Multichannel Communication

Higher performance, significantly lower maintenance costs, and the ability to issue every invoice "on demand" in four languages on all of today's digital and analog media. Read more about the project at Swisscom, Switzerland's largest telecommunications service provider.

Document Conversion with Archiving

A Scalable, high-performance solution is the tried-and-true “Swiss Army Knife” for converting or transforming documents and files of any format, which is becoming increasingly popular for display and output on electronic media.

Automated Inbound Email Processing with Central Conversion

DocBridge® Conversion Hub as a central conversion instance for documents of any format creates the basis for artificial intelligence (AI) in input management.

Automated Document Checking

Reliable document testing is essential. Tools automate the document checking of organizations and governmental agencies, helping them achieve higher productivity in their core business and safeguarding one hundred percent of their communications.

Development and Technology

IDC & Aspire Highlight Compart in their Evaluations

Independent analyst organizations highlight Compart in their evaluations and call attention the DocBridge^® platform.

FaaS in Customer Communication

Function as a Service (FaaS) is a relatively new cloud model that is an attractive option in communication and output management. Which processes are uniquely suitable for this service? We attempt to address this question as well as the general Pros & Cons.

New Release of DocBridge® Pilot Output Management Software

Extensive post-composition functionalities and interfaces to various postal service providers.

Packaged Business Capabilities – API Services for Customer Communication

Granular microservices, or Packaged Business Capabilities that can quickly and seamlessly integrate into existing IT infrastructures, including cloud environments, are becoming increasingly prevalent in corporate and government customer communications. Technologies such as Docker and Kubernetes provide the necessary foundation for their deployment, management, and scaling.

Driving Efficiency in Customer Communications through API

API services offer companies a wide range of opportunities to automate their customer communication processes further and expand their businesses overall. There are a few basic rules to observe.

Future-proofing Customer Communication Management Strategy

As society and technology continues to evolve, the way organizations and governments communicate with their customers and constituents is shifting. Flexible communications that can be consumed regardless of channel is paramount to success.

Central Conversion Service: Digitization of Data

Everyone is talking about digitalization and digital data management. A Central system to manage digitization of data or data conversions is pinnacle to the success of any transformation project.

Industries

Compart North America Partners with Carahsoft, the Trusted Government IT Solutions Provider

Compart’s DocBridge® Solutions offer the technology to modernize the way Government Agencies deliver citizen service.

Document Processing Solution – Batch vs. Transactional

For the time being, batch processing in will remain an integral part of digital output management. With the rise and increased demand of digital communications, output processes and the systems that control them are becoming increasingly flexible.

Test and Review Documents – Compliance Checking for Companies

Automating document review boosts speed and accuracy. The risk of non-compliance drops to virtually zero.

CIOReview: 20 Most Promising Insurance Technology Solution Providers

Compart is now part of the honored group of companies that CIOReview has named as one of the most auspicious solution providers to the Insurance industry.

Inside Compart

Compart at the API WORLD 2022

Compart exhibited and presented in the world’s largest and longest-running API & microservices event, {API:WORLD} 2022

GENII Supports Succession Plan at Compart AG

GENII acquires all shares in Compart AG.

Founder of Compart Harald Grumser Honored for His Life’s Work

Compart founder Harald Grumser receives the prize of the Sparkassenverband Baden-Württemberg for his life's work as an innovative entrepreneur.

Compart Certified as a Climate-neutral Company

By participating in a reforestation project in Tanzania, Compart neutralizes its carbon footprint and thus sustainably supports a structurally underdeveloped region.

Comparting 2021

What does "freedom in communication" mean? Comparting 2021 discussed opportunities and approaches for modern, interactive and accessible customer communication.

SAP Document Management and the Role of Cloud

Harald Grumser, founder of Compart, on the role of document management and output solutions in the SAP environment.