US Federal Government Mandated to Improve its Customer Experience
How is it that in the gilded age of information & technology governments across the globe communicate haven’t changed the way they communicate? Consider the potential improvements if citizens had better, faster and more personalized information regarding Covid and the changing protocols surrounding it. Imagine how much more effective we could be as a society if communication was improved, and savings for taxpayers and governments if these channels were digital?
How do companies stay agile in their communication and output management to meet increasing customer expectations of speed and quality? This article discusses the growing role of APIs in modern omnichannel customer communication.
The analysis of documents and the associated auditing processes are not only an essential factor for production and data monitoring. It improves service and performance in customer communication and uncovers cost traps.
Automated Customer Communication – Data: Eyes and Ears of the AI
The next stage of automation in customer communication is in full swing. AI supports extensive automation of all document-relevant processes. The basis for this is structured, consistent and centrally available data.
“Smart documents” are digital documents that can do more than simply be printed and sent. They are intelligent. They contain information, codes and data for processing on all physical and electronic channels, going far beyond pure output.
In its product roadmap, Compart focuses on current trends such as automation, omni-channel output and cloud deployment strategies for customer communications, while continuing to drive technological improvements in traditional output management.
Modern Document Creation Software for Multichannel Communication
Higher performance, significantly lower maintenance costs, and the ability to issue every invoice "on demand" in four languages on all of today's digital and analog media. Read more about the project at Swisscom, Switzerland's largest telecommunications service provider.
A Scalable, high-performance solution is the tried-and-true “Swiss Army Knife” for converting or transforming documents and files of any format, which is becoming increasingly popular for display and output on electronic media.
Reliable document testing is essential. Tools automate the document checking of organizations and governmental agencies, helping them achieve higher productivity in their core business and safeguarding one hundred percent of their communications.
What to do about the countless preprinted forms floating around a company when the address changes? What if there's a change in the executive board or the company designs a new logo? One thing's for sure. Stockpiling forms is an expensive affair.
IRS Implements DocBridge® Solutions to Address Document Accessibility Compliance
The Internal Revenue Service (IRS), a division of the Department of the Treasury of the United States of America, has chosen DocBridge® software from Compart to more efficiently deliver taxpayer notices.
Function as a Service (FaaS) is a relatively new cloud model that is an attractive option in communication and output management. Which processes are uniquely suitable for this service? We attempt to address this question as well as the general Pros & Cons.
Packaged Business Capabilities – API Services for Customer Communication
Granular microservices, or Packaged Business Capabilities that can quickly and seamlessly integrate into existing IT infrastructures, including cloud environments, are becoming increasingly prevalent in corporate and government customer communications. Technologies such as Docker and Kubernetes provide the necessary foundation for their deployment, management, and scaling.
Future-proofing Customer Communication Management Strategy
As society and technology continues to evolve, the way organizations and governments communicate with their customers and constituents is shifting. Flexible communications that can be consumed regardless of channel is paramount to success.
Document Processing Solution – Batch vs. Transactional
For the time being, batch processing in will remain an integral part of digital output management. With the rise and increased demand of digital communications, output processes and the systems that control them are becoming increasingly flexible.