Complete Flexibility in Spite of Rigid Processes: Workflow Management for the Enterprise-Wide Document Flow
Harald Hain, Océ
Abstract
The Integration of IT processes is currently one of the most demanding challenges within the enterprise. The way in which the system architecture has grown over the years, often with individually connected applications, is often the biggest hurdle in larger enterprises and particularly in big companies. These structures have developed into inflexible processes. They need to be overcome without influencing existing functions. On the contrary in many cases there is a requirement to introduce new, flexible and innovative workflows. However, in the majority of companies a platform which can not just integrate application programs but can also reflect business processes and which can be transparently managed and accurately controlled is missing.
The discussion is no longer just about system integration. In the meantime the term "service oriented" has become well established in the field of document output. Data integration and workflow optimization should, on the one hand enhance service quality, and on the other improve support for employees at the company’s external connections, in particular to the company’s customers. Service-orientation in the print industry has as its goal fast, error-free order fulfillment as well as target group specific communication as well as the use of web tools.
Harald Hain
Harald Hain read Business Studies at the Johann-Wolfgang Goethe university in Frankfurt am Main with majors in Marketing and Industry. Following a number of executive positions in trading and industry, he changed in 1999 to IT sales, with a focus on output and forms management. In 2005 he became responsible at Océ Germany for developing the ERP business sector, focusing on IT and enterprise processes.