Compart - Document- and Output-Management

Comparting 2020
December 2 - 3

The Forum for Omnichannel Customer Communication
Virtual Conference

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Event

Comparting 2020:
The international conference for omnichannel customer communication

25 presentations | user reports | live demos | innovative implementations | networking

  • Focus: Expert knowledge, keynotes and technology presentations reflect the entire spectrum of modern customer communication of companies and authorities.
  • Practice: Exciting mix of moderated live presentations, interviews and demos. Diverse application possibilities of Compart DocBridge® solutions based on innovative project examples in various IT environments.
  • Future-proof: Presentation of Compart's cloud strategy with an outlook on future product development. The DocBridge® product family will be expanded step by step with regard to SaaS capability (Microservices, API Economy).
Venue:

Comparting will take place as a completely virtual event for the first time in 2020.

Time:

Wednesday, December 2nd
Thursday, December 3rd
The event will be held twice live:
Central European Time (CET): 9 a.m. - 14 p.m.
Eastern Standard Time (EST): 9 a.m. - 14 p.m.

Registration:

Free registration. Please fill out the form on this page.

Speakers

Speakers

With the new virtual format, you can expect an exciting mix of user reports, technology presentations and new product demos this year.

Harald Grumser
Compart AG

Brian Gasteier
Compart North America

Mark Breading
Strategy Meets Action

Andrew Young
Ricoh USA

Matt Swain
Broadridge Financial Services

Karl Wurdak
Federated Insurance

Jacob Schmidt
Federated Insurance

Erica Coan
Federated Insurance

James McLeman
AirDocs

Frik Botha
AirDocs Global

Tim McKee
Compart North America

Marc Roskoszny
Compart France

Jean-Daniel Andrey
Avaloq Outline AG

Gottfried Busch
Volkswagen Financial Services Digital Solutions GmbH

Thorsten Meudt
Compart AG

Ulrich Pantow
Compart AG

Philippe Filippi
Compart AG

Dr. François Charette
Compart AG

Andreas Wechsler
Compart AG

Michael Büker
Compart AG

Andreas Schiffer
Compart AG

Jörg Palmer
Compart AG

Stefan Wagner
Compart AG

Reinhard Fischer
Compart AG

Hartwig Vogel
Compart AG

Vianca Grimm
Compart AG

Need to know

Information at a glance

Venue:

Comparting will take place as a completely virtual event for the first time in 2020.

Time:

Wednesday, December 2nd
Thursday, December 3rd

Costs:

Registration and participation in this year's Comparting is free of charge.

Access to the virtual event:

You can access the link to the virtual event using any standard web browser. No additional software needs to be downloaded. Access is also possible for mobile devices.

Login:

The access and password for the virtual event will be sent to you by e-mail after registration in time before the event starts.

Required technical equipment:

For virtual networking you may need a microphone and a webcam. You will be muted during the lectures. You can ask your questions to the speaker via chat.

Software demos:

Demos of the entire DocBridge® product range are offered to all participants who would like to familiarize themselves intensively with the Compart portfolio.

Contact us:

You are welcome to contact us personally if you have any questions: marketing@compart.com

Conference languages:

Depending on the topics and regions, the conference will be held over several days:

  • Program in German: November 18 and 19 Link
  • Programm in Englisch: December 2nd and 3rd
  • Program in French: December 10th Link

Agenda

Agenda and timetable

Comparting combines sessions on technology, product demonstrations and concrete application scenarios.

 

25 presentations | 2 days | users, experts & analysts | networking | product demos

  • Multilingualism
    Depending on the topics and regions, the conference will be held over several days in English, German and French.
  • Networking
    Let yourself be inspired and enter into dialogue with the speakers, Compart experts and other participants.
Technologies, Solutions, Application

Topics such as cloud strategies, SaaS, microservices, API economy, customer communication management, digitization, document management, input and output management, omnichannel document creation, digital inbox processing, data and workflows will be highlighted.

The English-language event will be held twice live in order to make the content accessible to as many participants as possible in different time zones. The agendas of the two events are slightly different. Participate when it is convenient for you. We are looking forward to meet you!

Day 1
Wednesday, December 2nd

Central European Time (CET)
Presentations & Streams
9:00–9:15 a.m. Welcome & Logistics
Martin Stachelski, Compart AG
Stream 1
9:15–10:00 a.m. Opening talk -
"We Are in the Middle of the Future"

Harald Grumser, Compart AG
Thorsten Meudt, Compart AG
Stefan Wagner, Compart Deutschland GmbH
Philippe Filippi, Compart France S.A.S.
Moderator: Martin Stachelski, Compart AG
Stream 1
10:00–10:30 a.m. Redesign of the zRS (Central Rendition System) at Volkswagen Financial Services AG
Gottfried Busch, Volkswagen Financial Services Digital Solutions GmbH
Stream 1
10:30–10:45 a.m. Break / Networking
10:45–11:15 a.m. The Course Is Set - How Compart DocBridge Will Lead Your Business Applications into the Cloud
Thorsten Meudt, Compart AG
Stream 1
DocBridge Impress - Communication That Impresses on All Channels
Katharina Udemadu, Compart AG
Stream 2
DocBridge Auditrack - Comprehensive Auditing of Communication Processes, Systems and Events in Real-time for transparency in the Document Production
Marc Roskoszny, Compart France S.A.S.
Stream 3
11:15–11:45 a.m. Digital Transformation: Aligning Business Priorities with Customer Expectations
Matt Swain, Broadridge Financial Services
Stream 1
DocBridge Delta - Quality Assurance in Document Output and Customer Communication Management
Tim McKee, Compart North America
Stream 2
DocBridge Pilot - Compart's Multi-channel Document Output Management Solution Steps into the New API World
Ulrich Pantow, Compart AG
Stream 3
11:45–12:15 p.m. Out of the Lab – The Future Is Now
Jörg Palmer, Compart AG
Stream 1
12:15–12:30 p.m. Wrap-up
Martin Stachelski, Compart AG Stream 1
12:30–14:00 p.m. Networking

Day 1
Wednesday, December 2nd

Eastern Standard Time (EST)
Presentations & Streams
9:00–9:15 a.m. Welcome & Logistics
Brian Gasteier, Compart North America
Stream 1
9:15–10:00 a.m. Opening talk -
"We Are in the Middle of the Future"

Harald Grumser and Thorsten Meudt, Compart AG
Brian Gasteier, Compart North America
Moderator: Martin Stachelski
Stream 1
10:00–10:30 a.m. Digital Transformation: Aligning Business Priorities with Customer Expectations
Matt Swain, Broadridge Financial Services
Stream 1
10:30–10:45 a.m. Break / Networking
10:45–11:15 a.m. The Course Is Set - How Compart DocBridge Will Lead Your Business Applications into the Cloud
Thorsten Meudt, Compart AG
Stream 1
Generating Documents in the Cloud: Orchestration with Kubernetes
Michael Büker, Compart Deutschland GmbH
Stream 2
Redesign of the zRS (Central Rendition System) at Volkswagen Financial Services AG
Gottfried Busch, Volkswagen Financial Services Digital Solutions GmbH
Stream 3
11:15–11:45 a.m. Out of the Lab – The Future Is Now
Jörg Palmer, Compart AG
Stream 1
DocBridge Delta - Quality Assurance in Document Output and Customer Communication Management
Tim McKee, Compart North America
Stream 2
DocBridge Auditrack - Comprehensive Auditing of Communication Processes, Systems and Events in Real-time for transparency in the Document Production
Marc Roskoszny, Compart France S.A.S.
Stream 3
11:45–12:15 p.m. The Business Case for Workflow Automation
Andrew Young, Ricoh USA (Global Product Manager, Ricoh WorkFlow Software)
Stream 1
12:15–12:30 p.m. Wrap-up
Brian Gasteier, Compart North America
Stream 1
12:30–14:00 p.m. Networking

Day 2
Thursday, December 3rd

Central European Time (CET)
Presentations & Streams
9:00–9:15 a.m. Welcome & Logistics
Martin Stachelski, Compart AG
Stream 1
09:15–09:45 a.m. Multi-channel Output Solution; Invoices Produced & Sent as eBill, eMail and PaperMail in the Automated Billing Factory as a Service
Jean-Daniel Andrey, Avaloq Outline AG
Stream 1
09:45–10:15 a.m. Documents From the Cloud - Seamless Integration of DocBridge Impress for Printing from salesforce.com
Reinhard Fischer, Compart AG
Stream 1
10:15–10:45 a.m. The Future Is Here – Delivering on the Promise of CCM with SaaS
James McLeman, AirDocs
Frik Botha, AirDocs Global
Stream 1
Universal Document Viewer easily integrated as Micro Service
Andreas Wechsler, Compart AG
Stream 2
Generating Documents in the Cloud: Orchestration with Kubernetes
Michael Büker, Compart Deutschland GmbH
Stream 3
10:45–11:00 a.m. Break / Networking
11:00–11:30 a.m. Modeling of an Omnichannel Communication System with DocBridge Gear
Thorsten Meudt, Compart AG
Stream 1
DocBridge Spool: Centrally-Controlled Multi-Format Production Printing with Highly Variant Input and Output Connectors
Vianca Grimm, Compart AG
Stream 2
Document Conversion in Practice - DocBridge Conversion Hub as Gear Workflow
Hartwig Vogel, Compart AG
Stream 3
11:30–12:00 a.m. The Future of Application Delivery – New Approaches for “Packaged Business Capabilities“ with Compart
François Charette, Compart AG
Stream 1
Out of the Lab - Higher, Faster, Stronger
Andreas Schiffer, Compart AG
Stream 2
DocBridge Gear - An Introduction
Thorsten Meudt, Compart AG
Stream 3
12:00–12:30 p.m. Launch of New Compart SaaS Offers as Beta
Andreas Wechsler, Compart AG
Stream 1
12:30–12:45 p.m. Wrap-up
Martin Stachelski, Compart AG
Stream 1
12:45–14:00 p.m. Networking

Day 2
Thursday, December 3rd

Eastern Standard Time (EST)
Presentations & Streams
9:00–9:15 a.m. Welcome & Logistics
Brian Gasteier, Compart North America
Stream 1
09:15–09:45 a.m. Digital Transformation & Customer Communications
Mark Breading , Strategy meets Action
Stream 1
09:45–10:15 a.m. Dynamic Input and Editable Output Using Impress and XSL
Karl Wurdak, Jacob Schmidt, Erica Coan, Federated Insurance
Stream 1
DocBridge Impress - Communication That Impresses on All Channels
Katharina Udemadu, Compart AG
Stream 2
DocBridge Gear - An Introduction
Thorsten Meudt, Compart AG
Stream 3
10:15–10:45 a.m. Documents from the Cloud - Seamless Integration of DocBridge Impress for Printing from salesforce.com
Reinhard Fischer, Compart AG
Stream 1
Universal Document Viewer Easily Integrated as Micro Service
Andreas Wechsler, Compart AG
Stream 2
DocBridge® Mill Toolkit: Universal Document Processing as API for Integrators and ISVs
Brian Gasteier, Compart North America
Stream 3
10:45–11:00 a.m. Break / Networking
11:00–11:30 a.m. The Future of Application Delivery – New Approaches for “Packaged Business Capabilities“ with Compart
François Charette, Compart AG
Stream 1
Multi-channel Output Solution; Invoices Produced & Sent as eBill, eMail and PaperMail in the Automated Billing Factory as a Service
Jean-Daniel Andrey, Avaloq Outline AG
Stream 2
Modeling of an Omnichannel Communication System with DocBridge Gear
Thorsten Meudt, Compart AG
Stream 3
11:30–12:00 a.m. The Future Is Here – Delivering on the Promise of CCM with SaaS
James McLeman, AirDocs
Frik Botha, AirDocs Global
Stream 1
Out of the Lab - Higher, Faster, Stronger
Andreas Schiffer, Compart AG
Stream 2
Document Conversion in Practice - DocBridge Conversion Hub as Gear Workflow
Hartwig Vogel, Compart AG
Stream 3
12:00–12:30 p.m. Launch of New Compart SaaS Offers as Beta
Andreas Wechsler, Compart AG
Stream 1
12:30–12:45 p.m. Wrap-up
Brian Gasteier, Compart North America
Stream 1
12:45–14:00 p.m. Networking

The Future Is Here - Review Comparting 2020

Or, as it was also put, We Are in the Middle of the Future.

 

The theme of the conference speaks to the need of organizations to rapidly improve communication and other customer-facing initiatives such as CCM projects, digital transformation, accessing Packaged Business Capabilities or microservices and generally upgrading the IT infrastructure without taking on a huge expense.

One way or another, this much is clear: due largely to COVID-19 and the need of business leaders to create more efficiency in a down economy, communicate more effectively with customers, save money and secure investments in technology, what were once future plans are now ongoing projects.

Digital Transformation, AI, cloud-based, edge-based, SaaS, Customer Experience, Packaged Business Capabilities, Robotic Process Automation (RPA) -- technology is exploding across the board, in every vertical, with varied capabilities delivered in varied ways.

In rapid succession, Compart added new customers seeking to improve document-related processes: the Internal Revenue Service, Taylor Corporation, World Wildlife Fund. Existing customers added more Compart capabilities: Broadridge Financial Services, Federated Insurance, Volkswagen Financial Services ... Compart also looked inward and created new ways to deliver value to customers with big IT Projects impractical due to social isolation and lack of resources, distributed computing and resources, and so on. All of this was on full display at Comparting 2020, the first virtual version of the popular international conference on customer communication.

 

Comparting 2020 - a Two-Day Event That Combined Presentations From Compart Resources, Partners, Industry Experts and Customers.

The conference kicked off with a panel -- a fireside chat -- between Compart founder and CEO, Harald Grumser; CMO Thorsten Meudt; and the President and CEO, Compart North America, Brian Gasteier. The main topic was how Compart is rapidly evolving to meet the needs of our customers; two years ago, SaaS and cloud offerings were emerging as important. This year they are mature technologies that deliver material value for those that invest in them. Compart has made a point of hiring experts in these technologies and has greatly expanded the range of products offered in these ways.

Digital Transformation: Aligning Business Priorities with Customer Expectations

The keynote session for day 1 of the conference was delivered by Matt Swain, who is the Director and practice leader of CCM for Broadridge Financial Services, one of Compart's most valued customers (the keynote at the first Comparting USA was also delivered by Broadridge and the relationship continues to grow in depth and value). Matt's presentation was mainly about how COVID-19 is affecting change in the way that customers expect to be treated by companies they do business with. It is true that where DX meets CX, we have CCM. Matt Swain has a long history of researching CCM and understanding the value proposition; he brings this expertise to Broadridge and to our audience with this excellent presentation.

Brian and Matt had a spirited discussion of the future of customer communication in the Q&A, culminating with a discussion about the holographs used to communicate in the Star Wars movies. Matt underscored the theme of the conference when he noted that the technology does exist and that Compart is not too far off from what once looked to be fanciful science fiction.

Next up was Compart CMO Thorsten Meudt talking about how the technologies discussed by Matt in his presentation will be supported by Compart going forward. Organizations that have a good, trusted partner in these endeavors will succeed at a greater rate than companies that try to do it all themselves. Thorsten's main point is that if you find best of breed software from some source you should be able to combine it with other best of breed software from other sources without worrying about collapsing the entire IT infrastructure.

Compart will find the best people and companies to work with for our clients and we can be relied upon to do our bit and let others do theirs. The key is to have a platform that one can build on. This is all made possible because of containerization and the many ways one can deploy software now without engendering a big expense.

Building Around Standards Instead of Proprietary Software

This presentation was followed by the always exciting "Out of the Lab" session delivered by Joerg Palmer, VP Customer Experience Management at Compart. Joerg explained the latest and most innovative new solutions and products being developed by Compart. It was gratifying to see that predictions made a few years ago about the importance of building around standards instead of proprietary software has come to fruition. Several of our customers thoughout the conference expressed gratitude for making our software more easy to integrate than many of our competitors tend to do.

Andrew Young, from Ricoh, made his second appearance at Comparting with a presentation about the importance of automating the workflow, whether in print or other channels. Compart's DocBridge® Auditrack software was built for this, and DocBridge® Gear has a built-in workflow measurement tool capable of ensuring that the entire process can be measured, managed and continuously improved.

Federated Insurance: Early Adaptors of DocBridge® Impress

Day 2 kicked off at 9 am the following morning with a keynote speech by Mark Breading, a leading insurance industry expert with the infotech advisory firm Strategy Meets Action. The title of his presentation at Comparting 2020 was “Digital Transformation and the Role of Customer Communications” Mark shared a lot of data with our audience about the need to communicate more efficiently and effectively. Mr. Breading described a highly complex business environment.

At the heart of successful digital transformation is the ability to manage interactions and communications in an omnichannel world – especially as customers demand more and more digital options. Many companies are shifting to an outside-in view, understanding customer needs and mapping customer journeys. It is vital that a modern platform for the capture, creation, management, and delivery of communications be leveraged to operationalize strategies to improve customer communications.

The next presentation was by three of our most favorite people: Erica Coan, Karl Wurdak and Jacob Schmidt, all from Federated Insurance. Karl and Jacob have attended our live conferences in Minneapolis and told us that they wanted to be early adopters of DocBridge® Impress. Their team has done an amazing job helping us phase in this software solution.

They needed to drive dynamic documents created by the marketing team at Federated Insurance using MS Word into an omnichannel output instance. This is a technical presentation; it is all "how to" and not "why to." And the innovation and creativity shown by this team is very inspiring. This is a presentation that should be viewed by many organizations worried about customer communication. It is gratifying that they found the software useful and flexible, with a special call out to DocBride® Impress' use of industry standards instead of proprietary elements. Not only was it familiar to the team and easier to integrate into their environment, but it is more likely to be future-proof than competing solutions.

In the end, the bottom line is happy customers, and this slide says it all. Compart congratulates Federated Insurance for their vision and intelligence and Compart looks forward to developing more applications as Compart moves forward. It is more than likely that others can profit from their experience.

Documents From the Cloud

Following the presentation by Federated Insurance, back to Compart presentations raised the bar for the delivery of communication technology. First, Reinhard Fischer, Head of Application Development, delivered an amazing presentation about how the World Wildlife Foundation (WWF) in Switzerland is using DocBridge® Impress directly in Salesforce.com, drawing data directly from their SaaS CRM solution and creating targeted documents to raise funds.

Documents created with DocBridge® Impress are omnichannel and barrier-free according to PDF/UA and WCAG. DocBridge® Impress gives users fast access to all modern, digital communication channels in a single workflow. For the WWF in Switzerland, the challenges included creating the document in various languages.

Documents can be created and sent to all relevant channels and media: as printed pages, as a PDF in an email attachment, as a responsive HTML page in a web browser and on a smartphone/tablet, via messenger services, etc. Each new document only needs to be generated once and is available for all media without duplicating the effort for each or bifurcating the process for batch mode and/or a single transaction.

Packaged Business Capabilities - A New Way of Providing Software

No matter what CRM tool you use, this is an important presentation for anyone reaching out to customers via multiple channels. The question of how to build a software solution is becoming more and more important in the current COVID-19 tainted business world. Monolithic software solutions such as those seen in the early part of the century have given way to microservices-based architectures that simplify scalability and reduce application development time, enable innovation, and shorten time-to-market for new features.

As a rule, microservices are deployed in a cloud and make use of their own or external APIs. In this context, the increasing prevalence of cloud plays a crucial role and makes web APIs more important. Dr. François Charette, Compart's Chief Architect, delivered a presentation on these capabilities.

API services are used by almost 55% of them to develop new B2B solutions, followed by products for mobile communication (approx. 36%) and consumer goods production (B2C, approx. 28%). Every year, 2,000 new services are added. The pioneer in the development and use of API services is the financial industry. What is certain is that the business world, and with it communication itself, has become more agile, which is reflected not least in a growing demand for microservices.

DocBridge® Document Viewer - A New SaaS Offering by Compart

From down under came a presentation by Compart's business partners, AirDocs, entitled The Future Is Here – delivering on the promise of CCM with SaaS. AirDocs is a SaaS Client Communications Management Platform as a Service provider.

The platform provides composition, archiving, delivery and management of communications using a range of channels such as email, print, SMS and DocuSign. The solution uses the DocBridge Mill Toolkit as part of the print generation process.

The second day wrapped with the launch of DocBridge® Document Viewer as Compart's new SaaS offering by Andreas Wechsler, Head of Product Management, and a brief panel discussion. The future is not some distant thing anymore. These technologies are here now and can deliver real value for organizations that choose to deploy them. Gartner research has found that such teams deliver business outcomes 20% faster than their peers.

This is how Compart views the future of business applications -- and that future is here.

 

Harald Grumser, CEO Compart

 

Harald Grumser: "This year, there will be demos of application scenarios that were future a few years ago, but are now a reality for customers. In addition, we will be showing even more software interfaces than before, which will make it easier to understand how the reorientation of recent years at Compart towards a component- and API-based architecture looks. So there will be something for everyone, whether more from the solution side or more from the technology side".

International Trade Congress for Future-Oriented Solutions in Omnichannel Customer Communication

Innovation Networking

Comparting is an annual international congress for omnichannel document and output management that attracts companies of all sizes and industries. The two-day forum is characterized above all by the top-class practical reports from Germany and abroad as well as the variety of topics. Several hundred participants from Europe as well as North and Latin America are expected to attend this year as well. Several tracks with well-founded technology sessions as well as extensive opportunities for exchanging experiences are among the special features. All presentations are available in German, English and French.

Comparting 2021: Stay up to date
We will gladly inform you

Learn more about the current status of preparations in our Compart Newsletter:
Register here for news and updates

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